It is our priority to produce product with high quality and meet up all our customer needs and satisfaction. But if our product is indeed defect and not up to the quality it should be, please rest assured. We will give you an exchange or refund. Please read our Return condition below:
1-If you are not satisfied with your purchase, you can always return the product to us and get refund or exchange the product for another, whether it is similar or not within 30 days of product purchased by completing Return Form. Click Returns at the Customer Service section & fill the form accordingly.
2- You can also exchange for higher value product by paying the difference. If you opt for lower value product, the balance will only be refund as OXEM credit.
3- Any product you return must be in the same condition as you received it and in the original packaging. Please send back to this address:
OXEMWEAR RETURN DEPT.
9A, Level 1, Block 1, Worldwide Business Centre,
Jalan Tinju 13/50 Seksyen 13 40100 Shah Alam, Selangor
4- We are not liable for the shipping cost of the return product.